Sharjah Airport Travel Agency (SATA) offers a wide range of travel services including flight bookings, hotel reservations, UAE visa processing, worldwide visa services, travel insurance, transit hotel bookings, meet & greet services, and customised holiday packages.

You can reach us through our website's contact form, by email, or by visiting our office located at Sharjah International Airport. Our team is available during working hours to assist you with all your travel needs.

You can make a booking directly through our website at www.satatravels.com. Simply select the service you require, fill in your travel details, and complete the payment online. You will receive a confirmation and e-ticket to your registered email address.

We accept payments in AED (UAE Dirhams) via Visa and MasterCard credit/debit cards on our website. The cardholder must be the person making the booking and the name must match the card used for payment.

Yes. We take data security very seriously and make it our highest priority to ensure the confidentiality of your personal information. Please refer to our Privacy Policy for full details on how we handle your data.

No. This website is intended for personal, non-commercial use only. Any misuse, including speculative or fraudulent reservations, may result in the cancellation of your booking and further action by SATA.

Fares are subject to change without prior notice and are based on availability. However, once your purchase is completed, the fare is fully guaranteed and will not change.

No. Tickets are non-transferable and name changes are not permitted under any circumstances. Please ensure all passenger details are correct before completing your booking.

Amendment and rebooking fees vary from airline to airline. You may also be required to pay a fare difference for the new date. Some fares are NON-ENDORSABLE or NON-REROUTABLE depending on the airline policy. Please contact SATA to check the fare rules of your booking before requesting any changes.

All airline check-in counters open 4 hours prior to departure. We strongly recommend online check-in through the respective airline's website to avoid long queues. Please ensure you have all valid travel documents including your passport, visa, and any required transit visa.

All refund requests for tickets booked through www.satatravels.com must be made directly with SATA. In addition to any airline cancellation fees, SATA applies a service fee for processing refunds. Non-refundable fares will not be refunded. Refund amounts are credited only to the original Credit Card holder's account.

Yes. We strongly recommend rechecking your flight departure time with SATA or the respective airline at least 24 working hours prior to departure, as schedules may change.

Transit visa requirements vary by destination and nationality. We recommend checking transit visa requirements at least one week before travel with the relevant consulate or embassy. SATA will not be liable for any transit visa regulation changes after your ticket has been issued.

Standard hotel check-in time is 14:00 hrs and check-out is 12:00 hrs. However, these times may vary depending on the destination and hotel. Early check-in and late check-out are subject to availability and may incur additional charges payable directly to the hotel.

No. Hotel vouchers are non-transferable and name changes are not permitted. The booking must remain in the name of the original guest.

Yes. Some rooms and special rates are non-refundable and carry specific restrictions. Please read the terms carefully before confirming your reservation. There will be no refund if the booking is marked as NON-REFUNDABLE as per the hotel's policy.

All cancellation and refund requests for hotel bookings made through www.satatravels.com must be submitted directly to SATA. Certain rates and special offers are not eligible for cancellation or change. Any eligible refund will be credited only to the original Credit Card holder's account.

No. Any mandatory fees such as resort fees, city taxes, or bed taxes are not included in the package cost and must be paid directly at the hotel upon check-in or check-out.

Published rates may be subject to change due to currency fluctuations or increases in VAT or other applicable taxes. Any such changes will automatically affect the published rates prior to booking confirmation.

This facility is available for tourists visiting the UAE who fulfil the eligibility conditions as announced from time to time by the UAE Immigration authorities. Visitors must hold a valid passport and comply with all requirements set by the UAE Immigration authorities.

No. The decision to grant or refuse a visa is the sole prerogative of the UAE Immigration authorities. SATA cannot be held responsible for the rejection of any visa application. Issuance or approval of a visa also does not guarantee entry into the UAE, as entry remains at the discretion of the Immigration officer at the airport.

No. Once a visa application is submitted, the processing charges will not be refunded whether the application is approved, rejected, or delayed. The applicant cannot make any claims for a refund for any reason.

SATA charges a refundable security deposit ranging from AED 500 to AED 5,000 per person depending on the applicant's nationality. The deposit for Nigerian nationals is AED 5,000 and for Bangladeshi nationals is AED 2,000. Multiple entry visas carry a fixed security deposit of AED 2,000.

The following documents are required: a clear scanned copy of the visitor's passport with a minimum of six months validity, a passport-size photograph of the visitor, a clear scanned copy of the guarantor's passport, and a copy of the guarantor's UAE residence visa with at least three months validity. Additional documents may be requested by UAE Immigration authorities.

Refund claims for the guarantee deposit must be made within one year from the payment date. The refund will only be processed after receiving proof that the visitor has departed the UAE within the legally permitted stay. A processing fee of AED 50 will be charged. The deposit will not be refunded if the visitor overstays their permitted period.

After a visa has been issued, the guarantor must submit a written application requesting cancellation. A cancellation fee of AED 200 will be charged. Please note that visa application charges will not be refunded in case of cancellation.

The visa is valid as per the rules and regulations of the Government of UAE and must be used within its period of validity. If the visa is not used within its validity period, the existing application must be cancelled and a new visa application submitted.